Shipping & Delivery Policy

Courier handling across the United Arab Emirates, GCC, and international corridors.

I. UAE Domestic Courier Service

We provide secure courier delivery across all seven Emirates:

• Dubai & Sharjah: Same-day dispatch for orders placed before 1:00 PM GST; delivery completed within 24 hours.
• Abu Dhabi, Ajman, RAK, UAQ, Fujairah: Express delivery completed within 24 to 48 business hours.
• Domestic Shipping Fee: Standard flat rate of AED 20, or complimentary delivery on qualifying orders and sample packs.

II. GCC Regional Express (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)

Consignments to GCC destinations are dispatched via Aramex or DHL Express with end-to-end tracked courier handling. Delivery typically completes within 2 to 4 business days following dispatch from our Dubai hub.

III. Worldwide Air Freight Dispatch

We ship to Europe, North America, Asia, and Australasia via DHL Express and FedEx International Priority. Pure fragrance oils are 100% alcohol-free and non-flammable, enabling compliant air cargo transit without dangerous goods surcharges. International transit times typically range from 3 to 6 business days.

IV. Real-Time Tracking

Upon dispatch, an automated consignment notification containing your carrier airway bill number and direct tracking link is transmitted via SMS and email. You can also monitor parcel progress at our Track Order page.